For this scenario, use Microsoft 365 or Office 365 SMTP relay instead. If the printer or application tries to send email from a different account, the result is an error similar to:ĥ.7.60 SMTP Client does not have permissions to send as this sender.įor example, if you entered login credentials for in your printer or application settings, but the printer tries to send email from this configuration isn't supported.

Your printer or application must send email from the same email address that you entered as logon credentials during email setup. Direct send and Microsoft 365 or Office 365 SMTP relay don't require a logon consider one of these options instead. SMTP AUTH client submission requires your printer to sign in to Microsoft 365 or Office 365. If your printer didn't require a password for the username/email address that you entered, then your printer is trying to send email without logging on to Microsoft 365 or Office 365. Sign in credentials of Microsoft 365 or Office 365 mailbox the printer uses I set up my printer for SMTP AUTH client submission, but it still can't send emailĬheck the settings that were entered directly into the printer: Printer setting

You've configured a connector in Microsoft 365 or Office 365 for mail sent from your on-premises organization to Microsoft 365 or Office 365.įix issues with SMTP AUTH client submission.

The printer can send email only to people in your organization the printer can't send email to recipients outside your organization.

There's no connector in Microsoft 365 or Office 365 for mail sent from your on-premises organization to Microsoft 365 or Office 365.

Your printer is connected to a Microsoft 365 or Office 365 server whose name ends with.

The printer can send email to people inside and outside your organization.

You entered an email address and password for Microsoft 365 or Office 365 account/mailbox that the printer uses.

Your printer is connected to the server named.

SMTP AUTH client submission (recommended) The following list describes the available configuration options: My printer is already configured for email, but I don't know which configuration option it uses See How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 for detailed information about the configuration options.

This article can help you troubleshoot, and it uses printer configurations as examples.Īs a first step to fixing any problems, check your configuration.

Sending email from devices and applications is less easy to fix, and you might not get clear information to help you. Email clients provide actionable error messages when something goes wrong.

Office 365 scan to email